REFUND & RETURNS POLICY

Effective date: July 16, 2026
Last updated: July 16, 2026

PLEASE READ BEFORE ORDERING

CUSTOM PRODUCTS ARE MADE TO ORDER AND ARE NOT RETURNABLE, REFUNDABLE, OR CANCELLABLE once your order is submitted. Every custom glove is built for you, to the exact specifications you choose in the customizer. Please review your design carefully — spelling, numbers, colors, size, and throwing hand (RHT/LHT) — before checking out. The customizer shows your selections at every step and in the order review for this reason.

Custom gloves take time to build. Production is approximately 6 to 8 weeks for Toro, Katana, and Vaquero leathers and 14 to 16 weeks for Samurai (handcrafted in Japan), plus shipping — see our Shipping Policy. An order still within this window is on schedule, not lost.

WHAT IS COVERED

Manufacturing errors — our mistake, our cost.

If we build your glove differently from what you ordered (wrong color, personalization, size, or handedness) or it arrives with a manufacturing defect:

1. Email support@prospecgloves.com within 10 days of delivery with your order number and photos of the issue.
2. Our team verifies the error and sends you a prepaid return shipping label and return address.
3. Once we receive the original glove, your choice of:
   - Replacement — we build a corrected glove (allow approximately 6 weeks for production plus shipping), or
   - Refund — the full purchase price including original shipping, plus your return shipping reimbursed if you paid it.
4. We complete the refund or start the exchange within 3 business days of receiving the returned product.

If our review finds the product matches your order and has no manufacturing defect, it is not eligible for refund or reimbursement, and return shipping of the original item is your responsibility.

LIMITED WARRANTY ON CUSTOM GLOVES

Your custom glove carries a limited warranty against defects in materials and workmanship under normal use for one (1) year from the date of delivery:

- Broken lace — we ship you a replacement lace, free.
- Leather breakdown — file a claim at support@prospecgloves.com with photos. Our team reviews whether the failure came from regular wear and tear. If confirmed, we build you a replacement custom glove after you ship the original unit back to us.

What voids the warranty: accelerated break-in methods — oven or other heat sources, steaming, and break-in substances or chemicals that break down leather — as well as damage from sharp objects, misuse, or improper storage. Recommended break-in is playing catch and a glove mallet; condition the leather lightly about twice a year.

NON-CUSTOM PRODUCTS

- Stock (non-customized) gloves: final sale.
- Apparel, hats, and accessories: returnable within 30 days of delivery only if unused and with original tags and labels attached. Return shipping is the customer's responsibility unless the item arrived wrong or defective. Refunds issue to the original payment method after inspection.

ORDER CANCELLATIONS

Because custom production is scheduled when you order, we do not accept cancellations after an order is placed.

LATE ORDERS

If your order exceeds the stated production window, contact us — our team will confirm status and make it right.

CHARGEBACKS

If you have any problem with an order, please contact us first — we resolve issues quickly, and most disputes are misunderstandings about custom production lead times. Chargebacks filed on orders that are within their stated production window, or that were built to the submitted specifications, will be contested with the order records, design snapshots, and this policy.

CONTACT

ProSpec Gloves LLC
1242 Reston Ave, Herndon, VA 20170
support@prospecgloves.com
(703) 231-6314
A human from our team will typically respond within 12 hours — and always within 24.